No Question Asked Return/ Replacement Policy

The food Balance is committed to 100 % customer satisfaction; hence if you are unsatisfied with the quality or freshness of the product, return the product at the same time of the delivery.

Most of our items are delicate in nature so at the time of the delivery you can check the goods and if you are not satisfied you can return it on the same time.

Kindly note that perishable products are stored at appropriate temperature. The food balance does not hold any responsibility regarding perishability and /or freshness of the product post- delivery as the temperature and other variables at the customer end can also deteriorate the product.

Our perishable product quality is visible through the bags therefore once the delivery person has gone after delivering the foods, unfortunately we will not offer you any return or exchange.

For your product to be eligible for return, the item must be unused and the food balance seal must be unbroken and in the same condition as it was received.

Please notify us at the time of delivery or within 24 hours if you need an exchange for the same products by calling us or WhatsApp on helpline number +923362338811 or send us an email at tfbclinics@gmail.com.

If the item is defective and damaged, we will offer you a return we will send you the replacement of that product on our next delivery to your area. *Depending on where you live, the time it takes for your exchanged product to reach you may vary.